Frequently Asked Questions (FAQ) - The Outliers Studio
Get quick answers to the most common questions about orders, streetwear sizing, shipping, payments, and returns.
1. Sizing & Product Information
Q: What does "Oversized Fit" mean?
A: Our oversized t-shirts, hoodies, and sweatshirts are designed to have a relaxed, baggy drape with dropped shoulders. They run larger than traditional standard-fit apparel. We recommend purchasing your normal size for the intended oversized look. If you prefer a regular, snugger fit, consider sizing down.
Q: Where can I find a Size Chart?
A: A detailed Size Guide is available on every product page. Please measure yourself before purchasing to avoid exchange delays.
Q: How do I care for my graphic streetwear prints?
A: To preserve the prints and heavy-weight fabric, we recommend washing inside out in cold water, using a mild detergent. Do not iron directly on prints, and air dry in shade. See our complete Wash Care Guide for details.
2. Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 24–48 hours. Delivery timelines range from 3 to 7 business days across India, depending on your location (metro cities are usually faster). Check our Shipping Policy for more details.
Q: How do I track my order?
A: Once your order is shipped, we will email and SMS you a tracking link. You can also track your shipment directly using our Track Order link.
3. Payments & Security
Q: What payment methods do you accept?
A: Through our secure Razorpay Payment Gateway, we accept:
- All major Credit and Debit Cards (Visa, Mastercard, RuPay, Diners Club)
- Unified Payments Interface (UPI) (Google Pay, PhonePe, Paytm, BHIM)
- Net Banking (all major Indian banks)
- Selected Net-Banking and Digital Wallets
Q: Is my payment secure?
A: Yes. All transactions are processed through Razorpay's PCI-DSS compliant secure servers using 256-bit SSL encryption. We do not store your credit card or payment credentials.
4. Cancellations, Returns & Exchanges
Q: Can I cancel my order?
A: Yes, you can cancel your order within 2 hours of placing it, or before it is shipped (whichever is earlier). Once shipped, orders cannot be cancelled. Read our Cancellation Policy for details.
Q: What is your Return Policy?
A: We offer a 7-day return policy from the date of delivery. Items must be unused, unwashed, with all original tags and packaging intact. Accessories and custom drops may be excluded. Review our Return Policy.
Q: How long do refunds take?
A: Once your return is received and inspected at our warehouse, we will approve or reject your refund. Approved refunds are processed back to the original payment source via Razorpay within 5 to 7 business days. For Cash on Delivery (COD) orders, refunds are processed via UPI or Bank Transfer within 7 business days. Read our Refund Policy.
Still have questions?
Contact our team directly at support@theoutliersstudio.com or call us at +91 73044 06772.