Shipping & Delivery Policy - The Outliers Studio
Last Updated: July 20, 2026
At The Outliers Studio, we want to make sure your streetwear drops reach you as fast and securely as possible. This Shipping & Delivery Policy describes our processing times, delivery zones, shipping fees, and tracking procedures across India.
1. Shipping Rates & Free Shipping Thresholds
- Prepaid Orders:
- We offer Free Shipping across India on all prepaid orders exceeding INR 999.
- For prepaid orders under INR 999, a nominal flat shipping fee of INR 99 is charged.
- Cash on Delivery (COD) Orders:
- If COD is available, a flat handling fee of INR 149 applies to all COD orders, regardless of the order value. This fee covers extra validation and delivery collection costs.
2. Delivery Timelines & Zones
We partner with leading domestic courier services (including Blue Dart, Delhivery, Xpressbees, and Shadowfax) to ensure reliable delivery.
| Location Category | Regions Covered | Estimated Delivery Time |
|---|---|---|
| Metros & Tier 1 | Bengaluru, Mumbai, Delhi-NCR, Chennai, Kolkata, Pune, Hyderabad, Ahmedabad | 3 to 5 Business Days |
| Tier 2 & Tier 3 | Other state capitals, major district towns, and urban centers | 5 to 7 Business Days |
| Rest of India | Remote areas, Northeast states, Jammu & Kashmir, and island territories | 7 to 10 Business Days |
Please Note: These timelines are estimates. Deliveries may occasionally be delayed due to bad weather, public holidays, regional restrictions, or courier operational issues. We will inform you via email/SMS if there is a known delay.
3. Order Processing & Dispatch
- Dispatch Timeline: Orders are processed and dispatched from our warehouse in Bengaluru within 24 to 48 hours (excluding Sundays and national holidays) of order placement.
- Order Cut-Off: Orders placed before 12:00 PM (IST) are typically processed for dispatch on the same day.
4. Tracking Your Shipment
- Notification: As soon as your order is handed over to our courier partner, we will send an email and SMS containing your unique tracking number and the tracking link.
- Real-Time Tracking: You can monitor your shipment status using our Track Order portal or directly on the courier partner's tracking website. It may take up to 24 hours for the tracking status to become active online after dispatch.
5. Delivery Attempts & Unclaimed Shipments
- Attempts: Our logistics partners will make up to three (3) delivery attempts to deliver the package.
- Contact: The courier agent will attempt to call you on the mobile number provided during checkout.
- Return to Origin (RTO): If you are unavailable or the address is incorrect/incomplete after 3 attempts, the shipment will be returned to our warehouse as RTO.
- For prepaid RTO orders, our team will contact you to arrange redelivery (a redelivery charge of INR 99 may apply) or issue a refund minus the initial shipping charges.
- For COD RTO orders, your COD privilege may be suspended for future orders on our store.
6. Address Modifications
If you need to change your shipping address, contact us immediately at support@theoutliersstudio.com or call +91 73044 06772.
- Before Dispatch: We can update the address easily.
- After Dispatch: Once the package has left our warehouse, address changes are not possible.
7. Damaged or Lost Shipments
- Damaged Packaging: If you receive a package that is visibly damaged, tampered with, or open, please do not accept it. Take photos/videos of the package and immediately contact us at
support@theoutliersstudio.com. - Lost Shipments: If a package is declared lost by our courier partner, we will either dispatch a replacement product (subject to stock availability) or issue a full refund to your original payment source.
8. Customer Support
If you have any questions about your shipping status or delivery issues, please reach out:
- Email:
support@theoutliersstudio.com - Call:
+91 73044 06772(OperationalMonday to Saturday, 10:00 AM to 7:00 PM (IST))