Refund Policy - The Outliers Studio
Last Updated: July 20, 2026
This Refund Policy governs the timelines, methods, and terms for refunds related to cancelled orders or returned products at The Outliers Studio. We aim to process refunds as transparently and efficiently as possible.
1. Refund Eligibility
Refunds are initiated only under the following circumstances:
- Approved Returns: The returned product has reached our warehouse, underwent quality inspection, and was approved by our team.
- Order Cancellations: You cancelled your order within the eligible 2-hour window or before dispatch.
- Out-of-Stock Cancellations: We cancelled your order because the item became unavailable or failed our pre-dispatch quality check.
2. Refund Payment Methods & Timelines
Once your refund request is approved, we process the refund back to you. The method and timeline depend on your original payment mode:
| Original Payment Method | Refund Destination | Processing Timeline |
|---|---|---|
| Credit Card / Debit Card | Back to original card source | 5 to 7 Business Days |
| Net Banking | Back to original bank account | 5 to 7 Business Days |
| UPI (Google Pay, PhonePe, Paytm, etc.) | Back to original UPI linked bank | 2 to 3 Business Days |
| Wallets (Paytm, Mobikwik, etc.) | Back to original wallet balance | 2 to 3 Business Days |
| Cash on Delivery (COD) | NEFT Bank Transfer or UPI ID | 5 to 7 Business Days (after you provide details) |
Note: The processing timeline starts from the date our team approves the refund. The actual time for the amount to show in your account depends on your issuing bank's settlement cycle.
3. Cash on Delivery (COD) Refund Process
Because we cannot refund cash directly, COD orders are refunded electronically:
- When your return is approved, we will email you a secure link to provide your bank account details (Account Holder Name, Bank Account Number, IFSC Code) or your UPI ID.
- The refund will be sent via NEFT or UPI within 5–7 business days of receiving your correct bank details.
- Please double-check your bank account and UPI details before submission. We are not responsible for funds credited to an incorrect account due to user typos.
4. Non-Refundable Charges
- Shipping Charges: The flat shipping fee of INR 99 charged on orders below INR 999 is non-refundable.
- COD Convenience Fee: The COD fee of INR 149 is paid to our shipping providers to process physical cash and is strictly non-refundable.
5. Late or Missing Refunds
If you haven't received your refund after the stated timeline:
- Check Your Account: Search your bank statement or UPI transactions history using the transaction reference number provided in our refund email.
- Contact Your Bank/Card Issuer: Banks often hold funds in suspense before updating your available balance. Contact your card company or bank branch.
- Contact Us: If you have completed these steps and still haven't received your refund, email us at
support@theoutliersstudio.comwith your Order ID and we will investigate the issue immediately.
Customer Support
- Email:
support@theoutliersstudio.com - Call:
+91 73044 06772(OperationalMonday to Saturday, 10:00 AM to 7:00 PM (IST))